Privacy policy

Last updated: 26 August 2026

This Privacy Policy explains how KaiLynn Pte Ltd (UEN 202600804K) collects, uses, discloses and protects personal data when you visit, communicate with or place an order through www.kailynn.co.

KaiLynn Pte Ltd is registered at 24 New Industrial Road #02-08 Inspace Singapore 536210. For privacy questions or requests, contact hello@kailynn.co.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect:

  • Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products ordered, order status, delivery information, returns and customer-service communications.
  • Payment-related information. Payments are processed through Shopify Payments and supported payment providers; KaiLynn does not need to store complete payment-card details.
  • Account and preference information, including marketing permissions and communication preferences.
  • Information you voluntarily provide through signup forms, including your birthday where you choose to provide it.
  • Device, browser, cookie, usage and technical information generated when you use the store.
  • Information you provide when contacting us, responding to a survey, entering a promotion, requesting support, or making an exchange or return request.

2. How We Use Personal Data

We may use personal data to:

  • Operate and improve the online store.
  • Process payments, orders, delivery, exchanges, returns and refunds.
  • Verify information, prevent fraud and maintain store security.
  • Communicate about orders and respond to questions or requests.
  • Maintain customer records and comply with legal, tax, accounting and regulatory obligations.
  • Understand store performance and customer interactions.
  • Send WhatsApp marketing if this channel is introduced in the future, and only where the relevant marketing consent has been obtained.
  • Administer discounts, rewards or loyalty features if and when those programmes are introduced and their terms are disclosed.

We will not require consent for marketing as a condition of purchasing products where that consent is not reasonably necessary for the purchase.

3. Marketing Choices

Email and phone-channel marketing choices are separate and optional. You may withdraw marketing consent or unsubscribe using the method provided in the message or by contacting hello@kailynn.co.

Withdrawing marketing consent will not stop service communications that are reasonably necessary to process or support an order.

4. When We Disclose Personal Data

We may disclose personal data only as reasonably necessary to:

  • Shopify and providers supporting hosting, storefront functionality, analytics and customer management.
  • Shopify Payments, banks and payment-service providers.
  • Warehousing, delivery, technology, communications, marketing, professional-adviser and customer-support providers appointed by KaiLynn.
  • Government, regulatory, law-enforcement or judicial authorities where required or permitted by law.
  • A successor or relevant party in connection with a proposed or completed business restructuring, subject to appropriate safeguards.

Service providers may use personal data only for authorised purposes and subject to their own legal and contractual obligations.

5. International Transfers

Some service providers may process personal data outside Singapore or Malaysia. Where required, KaiLynn will take reasonable steps to ensure that transferred personal data receives protection comparable to applicable legal requirements.

6. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, fraud prevention, legal, accounting and record-keeping requirements. Data that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable law and operational requirements.

7. Security

We use reasonable administrative, technical and organisational measures intended to protect personal data. No online transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Cookies and Similar Technologies

The store may use cookies and similar technologies for essential store functions, preferences, security, analytics and marketing. Available controls and further details will be provided through the store's cookie or privacy settings where applicable.

9. Access, Correction and Other Requests

Subject to applicable law, you may ask about personal data held by KaiLynn, request access or correction, withdraw consent, or raise a privacy concern by emailing hello@kailynn.co. We may need to verify your identity before completing a request.

Your rights may vary depending on where you live. Nothing in this Policy limits any mandatory rights available under applicable data-protection law.

10. Customers Under 18

The store is intended for customers aged 16 or older. Customers aged 16 or 17 must have the consent of a parent or legal guardian to place an order. We do not knowingly invite customers under 16 to place orders or submit signup forms.

11. Third-Party Links

The store may link to third-party websites or services. Their privacy practices are governed by their own notices, and KaiLynn is not responsible for content or practices outside its control.

12. Changes to This Policy

We may update this Policy from time to time. The current version and its last-updated date will be displayed on the store.

13. Contact

KaiLynn Pte Ltd UEN: 202600804K 24 New Industrial Road #02-08 Inspace Singapore 536210 Email: hello@kailynn.co