Shipping & Delivery

Last updated: 27 August 2026

KaiLynn currently delivers to addresses in Singapore and Malaysia.

Order Processing

Orders are normally processed within 1 to 2 working days before dispatch. Working days exclude Saturdays, Sundays and public holidays.

Delivery estimates begin after an order has been dispatched. During launches, promotional periods or other periods of high order volume, processing or delivery may take longer.

Singapore Delivery

  • Delivery fee: S$5.
  • Free delivery: Orders of S$60 or more.
  • Estimated delivery timeframe after dispatch: 3 to 5 working days.
  • Courier: SPX.

Malaysia Delivery

  • Delivery fee: S$10.
  • Free delivery: Orders of S$60 or more.
  • Estimated delivery timeframe after dispatch: 5 to 7 working days.
  • Courier: SF International.

Duties and Import Charges for Malaysia

Any customs duties, import charges, taxes or related fees imposed on a Malaysia delivery are borne by the customer. These charges are not included in KaiLynn's delivery fee unless expressly stated at checkout.

Tracking

Where tracking is available, tracking details will be provided after dispatch. Tracking updates are controlled by the relevant courier and may take time to appear after the parcel has been handed over.

Address Changes

If you need to request an address change, contact hello@kailynn.co before the order is dispatched. Address-change requests are not guaranteed and cannot be accepted after dispatch.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Lost, Delayed or Failed Deliveries

If a parcel appears lost, is materially delayed or could not be delivered, contact hello@kailynn.co with your order number and relevant tracking details. KaiLynn will review each case individually and communicate the available next steps by email.

Delivery outcomes may depend on the courier's investigation and the circumstances of the case.

Contact

For delivery questions, email hello@kailynn.co.