Terms & Conditions

Last updated: 26 August 2026

These Terms & Conditions apply when you access or place an order through KaiLynn's official online store at www.kailynn.co. The store is operated by KaiLynn Pte Ltd (UEN 202600804K), registered at 24 New Industrial Road #02-08 Inspace Singapore 536210. You may contact us at hello@kailynn.co.

1. Eligibility

You must be at least 16 years old to place an order. If you are under 18, you confirm that your parent or legal guardian has consented to your purchase and your use of this store.

2. Products and Product Information

We aim to present product descriptions, specifications, colours, measurements and images as accurately as reasonably possible. Screen settings and photography may affect how colours appear. Product availability is not guaranteed merely because an order has been submitted.

Only product claims and specifications confirmed by KaiLynn should be relied upon. If you need clarification before ordering, contact hello@kailynn.co.

3. Prices and Taxes

Prices are shown in the currency displayed on the storefront or at checkout and include any applicable taxes that KaiLynn is required to charge. KaiLynn Pte Ltd is not currently registered for Singapore GST and does not charge Singapore GST.

Delivery charges and any other applicable charges will be shown at checkout or explained in our Delivery Information before you complete payment.

4. Payment

Payments are processed through Shopify Payments. The payment methods available to you will be those displayed at checkout. You confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate.

5. Orders and Availability

All orders are subject to product availability, successful payment authorisation and our ability to fulfil the order. We may contact you if information is incomplete or if an item becomes unavailable.

An order confirmation acknowledges that Shopify has received the order; it does not guarantee acceptance. KaiLynn accepts the order when it is marked as fulfilled and a shipping confirmation is sent.

If we cannot fulfil an order after payment has been collected, we will cancel the affected item or order and return the relevant amount through the original payment method, subject to the payment provider's processing time.

We may refuse or cancel an order where reasonably necessary, including for suspected fraud, an obvious pricing or listing error, unavailable stock, or an inability to deliver to the supplied address. This does not affect any mandatory rights you may have under applicable law.

6. Order Changes and Cancellations

Requests to change or cancel an order may be made before fulfilment begins, but approval is not guaranteed. Orders cannot be changed or cancelled once they have been processed or dispatched. This does not affect any statutory rights.

Please send requests promptly to hello@kailynn.co with your order number and the requested change.

7. Delivery

Available destinations, delivery fees, estimated timelines and other delivery terms are set out in our Delivery Information and at checkout. Delivery estimates are not guaranteed unless expressly stated otherwise.